Dynatrace Integration

The iLert Dynatrace integration helps you to easily connect iLert with Dynatrace.

With the iLert Dynatrace integration, you can add incidents in iLert based on problems from Dynatrace.

In iLert: Create a Dynatrace alert source

1. Go to the "Alert sources" tab and click "Create new alert source"

2. Enter a name and select your desired escalation policy. Select "Dynatrace" as the Integration Type and click Save.

3. On the next page, a Webhook URL is generated. You will need this URL below when setting up Dynatrace.

In Dynatrace

Create HTTP Request Template

1. Go to Settings --> Integration --> Problem Notifications and click on Set up notifications to add a new template

2. Select Custom integration

3. In the Name section, enter a name (e.g. "iLert Notification")

4. In the Webhook URL section, set the Webhook URL to the one generated in iLert

5. In the Additional HTTP Headers section, add the following headers Accept: application/json and Content-Type: application/json

6. In the Custom payload section, set the MIME type to application/json and copy and paste the following JSON payload:

{
"State": "{State}",
"ProblemID": "{ProblemID}",
"ProblemTitle": "{ProblemTitle}",
"ProblemURL": "{ProblemURL}",
"ProblemDetailsText": "{ProblemDetailsText}"
}

7. Click the Send test notification button and you should receive a Custom integration test successful dialog message

8. Click Save

FAQ

Will incidents in iLert be resolved automatically?

Yes, as soon as the recovery conditions of application, server or database are met, the incident in iLert will be resolved automatically.

Can I setup Dynatrace with multiple alert sources from iLert?

Yes, you can create arbitrary mappings between your applications in Dynatrace and alert sources in iLert. Simply create additional actions in Dynatrace using the same HTTP Request Template with a different ilertApiKey.

Can I customize the incident messages?

Yes, you can customize the events sent to iLert by changing the JSON payload in the Payload section of the HTTP Request Template.