Alert view

All alert information and actions related to alerts – on one screen. See the latest deployments, chat with the team and ilert AI, and perform key actions in seconds to resolve issues faster.

The alert view brings everything you need to assess, collaborate on, and resolve an alert into one screen. It reduces context switching by surfacing escalation policies, responders, priorities, and other critical information. It provides you with a clear and exhaustive context of what is happening and helps you take fast actions toward resolution. This article aims to help you navigate this view and use helpful tools to respond to incidents more efficiently.

How to open alert view

To switch to the Alert view, click one of the alerts you see in the alert list.

After click, you will see a similar screen. We will walk you through different elements of this view.

Alert view elements

1 - Escalation policy

Shows the escalation policy currently handling the alert and the escalation status. Here, you can review the assigned policy to understand notification flow. Click the policy name to open details.

2 - Responders

Lists users currently engaged on the alert. You can hover over the names of responders and check the contact details. If a responder acknowledges the alert, his avatar is highlighted with a green circle.

3 – Priority

Highlights the business impact level used by automations and reporting. Priority can be raised from Low to High but not the other way around. To adjust priority for different alert sources, continue reading Notification priority and support hours".

4 - Duration

Shows how long the alert has been active. After resolution, it displays total time. Hover over duration to see details and timestamps. Duration influences such metrics, as MTTA and MTTR, and will be reflected in your Reports.

5 - Links

One-click access to external systems such as Grafana dashboards. Links help you quickly switch between tools when gathering more information during investigation.

6 - Quick access to the war room

If you enable ChatOps, you can create dedicated incident channels in Slack and Microsoft Teams to keep all communication related to the issue in your main communication tool. To connect your chat tool with ilert, proceed with the ChatOps overview article.

7 - Grouping

Shows the alert grouping status. There are five types of alert grouping available in ilert:

• Native integration based grouping

• Time-based grouping

• Grouping until accepted

• Grouping until resolved

• ilert AI similarity based grouping

If you are looking to enable grouping for your alert source, read these instructions.

8 - Similar open alerts

ilert identifies similar active alerts that might be related to the same issue.

9 - Labels

Shows a structured list of key–value pairs. They help you scan the context faster and read high-signal labels like service, environment, region, and owner to understand impact.

10 - Chat

Use Chat to coordinate with other responders and to provide instructions to ilert AI. Use @-symbol to mention colleagues or to activate AI Responder.

11 - Timeline

Switch to Timeline to see a chronological log of actions, policy events, Slack notifications, posts to channels, and status changes.

12 – Actions

You can execute predefined alert actions, such as creating tickets in your ITSM system or automatically generating incidents. To explore how to utilize alert actions with third-party tools, please refer to the Outbound integrations" section for more details. Also, actions recommended by ilert Responder are displayed here.

13 - Alert details

Displays a structured payload of the alert for quick diagnosis. Click the </> symbol to see raw event data. Read further about Alert source logs (aka Event explorer).

14 - Deployment events

Shows recent code deploys that may correlate with the alert. Here, you can scan the deployment list for commits to the affected service or team, or use this context to decide on a rollback or owner escalation. If you haven't connected ilert to your CI/CD pipelines, find a step-by-step guide in "Deployment events" or continue with the Deployment integrations list.

15 – Incident communication

Here, you can create incidents from alerts, link alerts to existing incidents and manage stakeholder updates. If you haven't created a status page yet, continue reading the guide on incident comms in ilert.

FAQ

Q: My view lacks some of the sections mentioned above, why?

A: If you haven't enabled some of the ilert features, like Deployment events, you wont see them in this view. Also, ilert shows the most relevant sections for your environment to keep your attention focused.