Voicemail only mode option will skip any greeting and IVR menu and send every incoming calls to the voicemail. In
Voicemail only mode , the first routing option will be selected as escalation policy to escalate the related incident.
In case the message is detected to be english, a transcription, as well as the audio itself, will be appended to the incident in iLert.
You may also like to trigger further external tools based on incoming call routing incidents.