Every status page (both private and public) comes with support for custom domains, so that you can make your status page accessible from your own subdomains (e.g. status.example.com).
Setting up a custom domain consist of the following steps:
Set the custom domain in iLert
Wait for the changes to take effect
1. Set the custom domain in iLert
Go to your status page settings and enter a custom domain and click on Save.
2. Configure DNS
Configuring DNS happens outside of iLert, at the DNS provider you are using for your domain.
Create a new DNS record and select CNAME as the record type
Enter the name for the CNAME record. The name or DNS entry is where you enter your subdomain. You might need to enter it in full (e.g. status.example.com) or you might just need to enter the part before your apex domain (e.g. status). If you're not sure which to use, check with your DNS provider.
Enter the iLert URL of your status page as the value for the CNAME record. The target or value or destination is where the subdomain should be pointed. Taking the screenshot from above as an example, you would need to enter ilert-demo.ilert.io .
You might also see a field named TTL, which stands for Time To Live. It's the number of seconds that the DNS record can be cached for. If you're not sure what to set, look at the TTL for your existing DNS records. You could set the same number. If you're still not sure, we suggest setting 43200 seconds (12 hours) or 86400 seconds (24 hours).
Are you using Cloudflare?
Whenever possible, please turn off Cloudflare proxying (the orange cloud, also called "Proxy status" in your domain settings) to ensure that your status page is served without issues and can be monitored by iLert.
3. Wait for the changes to take effect
You might need to wait 1-48 hours for the DNS changes to take effect. This depends on the TTL setting of your DNS record and the time it takes until the DNS change is propagated throughout the internet.
I'm using iLert's uptime monitors. Can I connect an uptime monitor with a status page?
Yes, simply create a service and add an automation rule that uses the uptime monitor's alert source.
We are a managed service provider and would like use multiple status pages to communicate incidents to different customers with private pages without exposing data between customers. Is that possible?
Yes. Our Premium plan even gives you unlimited stakeholder licenses. That way, you can invite as many customers as you need without requiring a full license.
To isolate customer's from each other, we recommend the following approach:
Create a team for every customer and make the team private
Invite your customer to iLert chosing the Stakeholder role
Add the customer to the respective customer team.
Assign the status page to the respective customer team.
I have set my status page to Public, but it's still not accessible from the internet. What am I missing?
You probably forgot to activate your status page. Once you are satisfied with your status page, click on the Activate button to make your page available and viewable to your users.